frequently asked questions

Each of our mattresses are made up with clever layers and eve touches that are designed to give you the rest you need to rise and shine.

We use a memory foam that’s 5 times more breathable than traditional foam, so that you feel fresh night after night, morning after morning. 
 
We also use clever technology like unique contour zones that mould to your body as you move. Pretty cool stuff. 

All of our mattresses isolate movement with their layers of excellent supportiveness and clever unique contour zones. These mould to your body which makes them ideal for both single or double sleepers. Any mattress will move with your partner, but a good mattress will reduce this to a gentle swing whereas a rubbish one won’t do much and you might feel an almighty shake. (Clue: choose an eve one).

Here at eve, we like to do things a bit differently. So when it came to delivering our very first mattresses, we had the nifty idea to roll them up in a compact box using clever technology. That meant no more customers wrestling to get a bigger-than-a-door-frame box through their houses and it also meant we saved a whopping amount on delivery costs and packaging.

As a result, we’ve been able to pass these savings on to our lovely customers. Plus, less packaging means a lower environmental impact, especially as we can squeeze lots of mattress boxes onto one van. Cool stuff, eh?

In short, yes. But a worn out frame can affect how a mattress feels, so we recommend checking the condition of yours before you buy an eve mattress.

The type of bed frame may affect the feel of an eve mattress. If it has wooden slats, these will be nice and supportive for our mattresses’ medium firm feel, whereas box springs might create a softer feel.

If you do have a slatted base, it’s best to make sure that the gaps don’t exceed 7.5cm and that the slats are evenly spaced and rigid. The bed frame should also be completely flat with no sag which will best support the mattress.

As we want all of our customers to have their best sleep ever, we don’t advise using an eve mattress on an adjustable bed. We’d also recommend bed frames that allow the mattress to breathe, which is why we recommend a slatted base over a solid wooden base.

We won’t judge if you do, but using any mattress on the floor means there’ll be poor ventilation compared to a bed frame, so we recommend propping yours on its side every so often to let it breathe. Or, sticking a ventilating layer like a blanket under your mattress can help. Ventilation is key to keeping your mattress happy and healthy.

If you do, we might hire you as the eve wizard. We use special machines to pack our mattresses into their boxes, so once you’ve popped yours out don’t worry about getting it back in. We’ll take care of that if you decide to return your mattress - we’re good like that.

This one’s important - try not to leave it more than 6 weeks to unpack your eve. Leaving it for more than 6 weeks will invalidate your warranty and it’ll take the mattress longer to recover its proper shape and structure. That’s because we pack our mattresses fresh, so they’re best enjoyed fresh. A bit like a loaf of bread. Mmm.

Simply open the box and unroll the mattress on your bed base before cutting the plastic and break the vacuum seal. Then remove all the packaging and watch your eve start to rise.

You can sleep on it straight away, but it usually takes 4 to 6 hours for your mattress to reach its full height, or if you can hang on a bit, we’d recommend letting it breathe for 72 hours.

Make sure you get it in the right spot before you unpack it, then leave a door or window open to let the ‘new mattress smell’ waft away. Don’t be alarmed - this is just the fresh foam smell and should disappear within the first couple of weeks.

The smell coming from your new eve mattress is its ‘box fresh’ smell which is harmless and won’t last long. Here are some handy tips to help it disappear…

Leave your new eve in a room with the door shut and window open for as long as possible which will really help to air it out. This might be difficult in colder weather, but even doing this for short periods of time will really help.

Another top tip is to hoover your eve. It sounds odd, but it can really help kick the smell. And finally, try washing the mattress cover if the smell sticks around for more than a few days. Simply throw it in the machine at 40c and let it dry. Don’t wash the mattress itself, though. Washing the cover won’t void your 100 night trial.

If you’ve got any worries after letting your mattress air for a few days, please fill in this form.

The side you should sleep on is where the eve label is. This doesn’t apply to the lighter mattress.

Yep, you guessed it: our mattresses can’t be whacked in the washing machine. But that doesn’t mean you can’t keep them nice and clean.

Luckily, all of our mattresses come with a zip-offable and washable top cover. But before you hurry to whip it off and wash it, it’s already hard at work keeping germs and moisture at bay with it’s cleverly thought out fabric.

Underneath the zip-offable cover, both our memory foam and hybrid mattresses can’t be washed, sponged or dry cleaned. Doing this might damage the mattress beyond repair and will invalidate your warranty. Feel free to lightly dab your mattress in case of spillages and vacuum it to your heart’s content using the upholstery attachment. You might want to focus on the piping round the edge of the mattress where dust tends to settle.

You don’t ever need to turn over your mattress as ours only work one way up. Instead, we’ve added nifty handles to the bottom of our mattresses so you can rotate them by 180 degrees. We recommend doing this every month for the first 6 months to keep the wear on your mattress nice and even, then every 3 months after that.

Not using the handles to rotate your mattress can lead to tears and stretches in the mattress - and voids your warranty. So always use them to avoid disappointment.

If you want to use an electric blanket, make sure it’s less than 10 years old and in good working condition before using it. We recommend placing a sheet in between your mattress and the electric blanket as well as a sheet between you and the electric blanket. This protects both you and the mattress from direct heat.

Your electric blanket should be on the lowest heat. Try letting it warm up (which can take a while) and then slowly turning it up small amounts until you’re as comfy as can be. And once you reach that oh-so-toasty level, we recommend switching the blanket off - perhaps using the timer to make sure it’s not on all night.

Yep, we love a hot water bottle. All we recommend is making sure that the lid is on tight to avoid water spillages onto the mattress. If you do use a hot water bottle, the warmth may soften the feel of your mattress. It’ll firm up again once the temperature cools, though.

Definitely not, but we do recommend it. Not only do mattress protectors add an additional layer of super squishy supportiveness, they also protect your mattress - as the name suggests - from any surprise spills or stains.

We did some tests that found our mattresses keep their comfiness for up to 10 years, but we say you should change your mattress every 7 to 8 years to get brilliantly supported sleep. Whichever way, our warranty lasts up to 10 years - find out more on our warranty page.

Once your eve is out of the box, it doesn't roll back in or fold up without a fight (unless you’re the Incredible Hulk, in which case we’ll leave it to you).

For moving, it's best to keep the mattress flat but you can store it on its side for up to 12 hours. During moving, try not to bend it and only use the handles on the base to pick it up. If you don’t, the mattress might tear and this will void your warranty.

Warranty ensures you’re covered for any defects in your mattress. We’re proud to offer a 10 year warranty on our mattresses if they’re purchased directly on our site. Full details can be found on our warranty page.

If your order placed prior to 17/10/2022 please email es@kroll.com regarding your warranty.

There’s no magic formula, but we’d recommend giving it at least 30 days. Buying a mattress is a bit like getting a new pair of shoes; it’ll take some time to bed in. Luckily, our 200-night trial gives you even more time to adjust to your new sleep companion (which we’re sure is plenty).

Once you’ve unpackaged your eve mattress, it’ll take 4-6 hours for it to get to its full size and a couple of days for it to start adjusting to your body.

You can find more information on our refunds and returns page 

All of our mattresses are manufactured in the UK.