refunds and returns

We believe that returning something should be as easy peasy as buying it. So if something’s not quite right, simply give our fantastic customer experience team a shout.

returns made easy

We’re all about helping you to get your best possible start, so we hate to think you’re losing any sleep over our products or service. If something’s not right or you need any help, fill in this form and our customer experience team will help.

For more info about our Eve Sleep goodies, just keep scrollin’.

200-night trial

The best way to get to know your mattress is to spend quite a few winks on it. So we’re giving you a whopping 200 nights to make sure it’s a match made in sleepy heaven. If it’s not, simply return it and we’ll give you a refund. We’ll let our mattress trial page tell you more.

Simply fill out this form and we’ll organise a collection with our courier.

processing refunds

Your refund will be sent to the payment method you used to place your order once our warehouse has received, inspected and accepted your return.

For debit card, credit card, your refund should reach your account within 1-7 working days.

If you paid for a nominated day delivery slot, this additional delivery cost will not be refunded.

concerns with your new mattress?

If there’s fault with your mattress within your 200-night trial, simply fill out this form to get the quickest response from us. If there’s a fault with your mattress outside of this time period, use our warranty form. 

offers and discounts

If you used one of our offers or discounts, such as a free pillow, you’re still entitled to home trials on certain products.

If you don’t return the free products within their return policy, their price (at the time of your purchase) will be deducted from your refund. Any free products won’t be eligible for a return in exchange for a refund or any other form of compensation.

anything else?

If you have any other questions, check out our gloriously detailed FAQs or fill out our contact form.

orders placed on or before 17th October 202

If you have a query regarding an order placed with us on or before 17/10/2022 please contact es@kroll.com.